Important Notice Regarding Order Delays
Dear customers,
We would like to sincerely apologize for the recent delays in order processing and communication.
The delay occurred due to an internal transition — the brand was previously co-owned, and during the negotiations to buy out the remaining ownership share, full access to the website systems, emails, and order management tools was temporarily restricted by the former partner.
As of now, the ownership transfer has been completed and full access has been restored. Upon reviewing the system, we discovered a large number of unprocessed orders and inquiries that had not been handled during this period.
We have already begun fulfilling all delayed orders, and within the next two weeks, every outstanding package will be shipped and provided with a tracking number.
As a gesture of goodwill, all customers affected by delays will receive a form of compensation included with their shipment.
Tracking numbers will be published on this page as orders are fulfilled.
Additionally, our website is undergoing updates with new product releases, improved visuals, and an enhanced customer experience.
We understand how important trust and transparency are, and we are working diligently to restore both. Thank you for your patience, support, and understanding during this time.
– ЛЪВСКИ® Team –